Online Flower Delivery: Terms & Conditions

Florist Morden Online Shop: Terms & Conditions

Introduction

Welcome to Florist Morden's online shop. By using our website to order flowers for delivery in Morden and the surrounding areas, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order. Your use of this site and any purchases made via our platform constitute acceptance of these terms. These Terms & Conditions specifically govern transactions for customers based in Morden and surrounding localities, ensuring a smooth, reliable online flower delivery service.

Order Process

To place an order for flower delivery in Morden via our website, you must first select your preferred floral arrangement or product. Upon selection, add the product to your online basket and follow the on-screen instructions through the secure checkout process.

During checkout, you will be required to provide delivery details, including the recipient's full name, address (including postcode), contact number, and any necessary delivery instructions. Please ensure all information is accurate and complete. Inaccurate or incomplete details may result in delayed or unsuccessful deliveries, for which we cannot accept liability.

Upon submitting your order, you will receive an order confirmation on the website and, where applicable, by email. This acknowledgment confirms receipt of your order request and provides a summary of your chosen products, prices, and delivery addresses. Please note that this confirmation does not constitute acceptance of the order by Florist Morden.

Acceptance of your order and completion of the contract between you and Florist Morden will occur once we have dispatched the products for delivery, unless we have notified you that we do not accept your order or you have cancelled it in accordance with these Terms & Conditions. We reserve the right to reject an order for reasons including, but not limited to, unavailability of stock, inability to authorise payment, or errors in product or pricing information.

Payment Terms

All prices listed on the Florist Morden website are in Pounds Sterling (£) and include Value Added Tax (VAT) where applicable. Prices are subject to change without notice, but such changes will not affect orders already confirmed and accepted by us.

Payment for orders must be made in full at the point of order confirmation via the secure payment gateway provided by the website. Accepted methods of payment include major debit and credit cards. We do not accept payment by cheque or cash for online orders.

Your payment details are encrypted using industry-standard SSL technology to ensure the security of your transaction. Florist Morden does not store your card details on our servers after the completion of your transaction.

Product Availability and Substitution

All flower arrangements, bouquets, and associated products offered for sale are subject to availability. Depending on seasonal availability and supply, it may be necessary to substitute certain flowers, containers, or accessories with items of equal style, value, and quality. We endeavour to notify you of significant substitutions, particularly if they affect the overall appearance or value of your order.

Should a particular product be unavailable, and we are unable to supply a suitable substitute, you will be informed as soon as possible and offered the choice of a replacement product or a full refund.

Delivery Policy

We offer flower delivery services throughout Morden and selected surrounding areas, as specified on our website. Please check that the recipient's address falls within our stated delivery zones before placing your order. Orders received for delivery outside our zones may be cancelled and refunded.

We endeavour to deliver flowers on your chosen delivery date. However, delivery timescales are estimates only. Deliveries are typically made between 8am and 8pm on weekdays, and special arrangements may be made for weekend or same-day deliveries, subject to availability.

If the recipient is not available at the time of delivery, our driver may leave the flowers with a neighbour, in a safe place at the property, or return them to our shop for re-delivery. A delivery note will be left, where possible, with instructions on how to collect or arrange re-delivery.

It is your responsibility to ensure someone is available to accept the delivery if required, and to provide correct and complete delivery details. We accept no liability for late or non-delivery if incorrect or incomplete information is provided or if no one is available to accept the flowers.

Cancellations and Amendments

You have the right to cancel or change your order under certain conditions. Cancellations or amendments must be requested at least 24 hours before the scheduled delivery date. To request a cancellation or any amendment, please contact us via the methods indicated on our website as soon as possible.

Orders that have already been prepared, dispatched, or delivered cannot be cancelled or amended. A refund or credit will not be provided in these circumstances.

If you cancel your order in accordance with these conditions, we will process a full refund to your original payment method within 7 working days.

Returns, Refunds & Quality

Florist Morden is committed to delivering high-quality products and customer satisfaction. Due to the perishable nature of fresh flowers, returns of delivered flowers are only accepted where the item is deemed defective or not as described.

In the unlikely event that you are dissatisfied with the product, please contact us within 24 hours of delivery, providing photographic evidence where possible. We may offer a replacement, a re-delivery, or a refund as appropriate.

Refunds will only be provided to the original payment method and may take up to 7 working days to process. No returns or refunds will be processed for issues notified later than 48 hours after delivery unless required by law.

Customer Obligations

By placing an order with Florist Morden, you confirm that:

You are at least 18 years old and legally capable of entering binding contracts;
All personal and delivery information provided is accurate, current, and complete;
You are authorised to use the payment card or method used for the transaction.

Liability and Disclaimer

Florist Morden will exercise reasonable care and skill in delivering your online flower order within Morden and surrounding areas. However, our liability to you is limited as follows:

We will not be liable for any indirect, special, or consequential loss or damage arising from your use of our website or from the delivery (or non-delivery) of any product ordered via our website.
Our liability for any claim arising out of the performance or non-performance of our services shall not exceed the total price paid for the relevant order.
We accept no liability for delays or failures in delivery that are due to events or circumstances beyond our reasonable control, such as adverse weather conditions, road closures, or third-party transport failures.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by law.

All product images shown on our website are for illustrative purposes only. Although we make every effort to display colours and shapes accurately, actual products and packaging may vary. Descriptions and product details, while provided in good faith, do not form part of any contractual agreement.

Intellectual Property

All content and materials (including images, logos, text, and graphics) on the Florist Morden website are the property of Florist Morden or its licensors. Use of this content for commercial or non-personal purposes without express written permission is prohibited.

Privacy and Data Protection

Florist Morden respects your privacy and is committed to protecting your personal data. Information collected during the order process is processed in accordance with our published Privacy Policy and in compliance with UK data protection laws.

Your details will not be shared with third parties except when necessary for the fulfilment of your order (e.g., sharing a delivery address with our courier partner).

Governing Law and Jurisdiction

These Terms & Conditions and any contracts for the purchase of products from Florist Morden are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising from or related to these terms, or your use of this website, will be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any part of these Terms & Conditions is held to be unenforceable or invalid by a competent authority, such provision shall be severed and the remaining provisions will continue to apply.

We reserve the right to update or modify these Terms & Conditions from time to time. Any changes will be published on this page and will apply to orders placed after the date of publication. Please review these terms regularly to ensure that you understand the terms which will apply at the time of your use of our website and ordering service.

Contact Information

If you have any questions, comments, or concerns about these Terms & Conditions, or about our flower delivery services in Morden and the surrounding areas, please contact us by using the contact form or details provided on our website.

Applicability of These Terms

These Terms & Conditions apply to all customers placing online flower delivery orders with Florist Morden, whether for delivery within Morden or to neighbouring localities included in our delivery zone. Your continued use of our website or services will be deemed acceptance of these Terms & Conditions.