Returns, Refunds and Complaints at Florist Morden
Our Fresh Flowers Guarantee in Morden
At Florist Morden, we are committed to delivering only the freshest flowers to our valued customers throughout Morden and the surrounding areas. As a trusted local florist serving both households and businesses, our priority is your complete satisfaction. In everything we do, we strive to make buying flowers locally a reliable and joyful experience.
Damaged-on-Arrival Policy
We take the utmost care in preparing and delivering all our floral arrangements. If your flowers or bouquets arrive damaged or do not meet our strict quality standards, please let us know on the day of delivery. Our team will be more than happy to assess the situation. We kindly ask you to keep the flowers as they were received and, if possible, provide a photo as this helps us resolve issues swiftly.
Freshness Window
Our fresh flower guarantee means your blooms should maintain their vibrancy for at least 5 days from delivery, provided they are cared for according to our care instructions. Should you notice your flowers fading prematurely or not opening as expected within this freshness window, please contact us promptly. Our guarantee excludes flowers that have not been stored or displayed in suitable conditions, or where adequate care has not been taken after delivery.
Refunds and Replacements
If a bouquet arrives damaged, fails to meet our freshness expectations, or is not what you ordered, we offer two clear solutions:
- Replacement: We will arrange for a replacement of your order at the earliest convenient time.
- Refund: If a replacement is not suitable, we can process a full or partial refund depending on the nature of the issue.
We aim to resolve all issues quickly, ensuring you feel confident purchasing from Florist Morden again and again.
How to Make a Complaint
Your feedback is important to us, whether it is a compliment or a complaint. If you are unhappy with any aspect of your order, please let us know as soon as possible. Provide your order details and a clear description of the problem. This allows our team to investigate thoroughly and offer an effective solution, whether that is a replacement, a refund, or another outcome to suit your needs.
Our Commitment as Your Local Florist
Florist Morden is proud to serve our local community with care, reliability, and integrity. Our reputation for fresh flowers and excellent customer service has made us a florist of choice for homes and businesses across Morden and nearby areas. Your satisfaction remains our top priority, and we promise to address all returns, refunds, and complaints swiftly and fairly.
